What time does the festival start?
Please see our Info page for venue opening time. The schedule will be posted on the website closer to the festival date.
I placed an order, but did not receive my ticket(s).
E-tickets will be sent out 2 weeks before the event date. For any additional questions, please contact Festival Ticketing Support.
I am no longer able to attend. Can I get a refund?
Refunds will not be provided for any reason.
Where do I park for the event?
There is no parking on site at the Queen Mary. ALL parking is offsite and serviced with free shuttles. Get further details and reserve your parking space now on the Getting Here page.
Is the festival all ages?
Yes, Smoke Me Out Fest is open to all ages. Children 5 and under are free.
Do you have a Lost & Found?
Lost & Found will be at the information tent near the Main Entrance.
Can I bring a camera?
A phone camera or a small point and shoot without interchangeable lenses is fine to bring in. No video cameras (including Go-Pros) or professional cameras will be allowed into the event.
Is there public transportation to the event?
Please check our Getting Here page for public transportation information.
Will you be posting set times in advance?
Yes. Set times will be posted on the website closer to the festival date.
Where is the Uber/Lyft/Rideshare dropoff point?
Please review our Getting Here page.
Will there be free water refill stations?
Are there lockers available?
Yes. Please review our Lockers page.
Can my ticket be scanned from my mobile device.
¿Se puede escanear mi boleto desde mi celular?
The scanners are equipped to scan mobile passes. But, we highly recommend that you print them out because cracked, dirty, dim and glared screens can cause a delay in entry.
Hay disponibilidad de escanear pases móviles. Sin embargo, le recomendamos que imprima sus pases antemano porque las pantallas quebradas, sucias, oscuras y con reflejos pueden causar un retraso en la entrada.
Are payment plans available?
¿Hay planes de pago disponibles?
In order to utilize the EZ Pay Payment Plan, you must specifically check the Payment Plan box during the checkout/order process. If you miss this, you are paying in full. There will be no account adjustments.
Para utilizar el plan de pago EZ Pay, debe de seleccionar específicamente el Plan de pago durante el proceso de pedido. Si no seleccionas esta opción, estarías pagando el costo completo. No habrá ajustes en la cuenta.
What if my question isn’t asked frequently enough to be listed here?
Please contact us with any other questions you may have HERE.